Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Last Updated: 03.10.2026Website: https://coachwithmonika.comBusiness Name: [Monika Braglewicz / Coach with Monika / Registered Company Name if applicable]Contact Email: [Insert Contact Email]Address: [Insert Business / Registered Office Address, London, UK]
1. Introduction and Scope
1.1 These Terms of Sale (“Terms”) apply to all purchases of digital products (including downloadable guides, workbooks, templates, audio/video recordings, and self-guided online modules; collectively referred to as “Digital Products”) made via https://coachwithmonika.com (“Website”).1.2 Please read these Terms carefully before completing your purchase. By purchasing any Digital Product through our checkout, you agree to be legally bound by these Terms and our Privacy Policy.1.3 If you engage in individual 1:1 coaching or group coaching programmes, those services are governed separately by our standard Terms & Conditions.
2. Business Information & Contact
The Digital Products are supplied by Monika Braglewicz trading as Coach with Monika (“we”, “us”, or “our”).If you have any questions, feedback, or complaints regarding your purchase, please contact us at [Insert Email Address].
3. Orders, Payment, and Pricing
3.1 Order Process: All orders placed via the Website constitute an offer to buy the relevant Digital Product subject to these Terms. An order is accepted and a binding contract is formed when payment is successfully authorised and we deliver your download link or access credentials.3.2 Pricing: All prices are displayed in Pounds Sterling (£ / GBP) unless clearly indicated otherwise. We reserve the right to amend prices at any time, but price changes will not affect orders already confirmed.3.3 Payment Processing: Payments are securely processed via third-party payment gateways (such as Stripe). We do not store your full card or banking details on our servers. You must ensure you have valid authority to use the payment method provided.
4. Delivery of Digital Content
4.1 Once payment has cleared, you will receive immediate access via an on-screen download page, an automated email containing download/access links, or log-in credentials to our membership platform.4.2 Delivery is deemed complete when the digital file, link, or access credentials have been transmitted to the email address provided at checkout.4.3 Technical Compatibility: It is your responsibility to ensure you have suitable hardware, software (e.g., standard PDF reader, updated internet browser), and internet connectivity to download, view, or stream the Digital Products.
5. Statutory Right to Cancel and Refund Policy
5.1 Statutory 14-Day Right to Cancel: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers typically have a 14-day “cooling-off period” to cancel online purchases and request a full refund without giving any reason.5.2 Loss of Cancellation Right for Immediate Digital Content:Under Regulation 37 of the Regulations, you lose this 14-day statutory right of cancellation if you consent to the supply of digital content beginning before the end of the 14-day period and acknowledge that you will lose your right to cancel once supply has begun.5.3 Your Express Consent at Checkout:By completing your purchase and requesting immediate access/download of the Digital Product:
- (a) You expressly consent to the immediate delivery of the Digital Product; and
- (b) You explicitly acknowledge that your statutory 14-day right to cancel the contract and receive a refund is lost once delivery/download has commenced.5.4 Faulty Digital Content: If the digital file is corrupted, unreadable, or not as described, you retain all rights under the Consumer Rights Act 2015. Please contact us immediately at [Insert Email Address], and we will provide a repaired or replacement copy. If we cannot provide a functional copy within a reasonable time, you will be entitled to a full refund.
6. Intellectual Property & Permitted Use
6.1 All intellectual property rights (including copyright, trademarks, design rights, text, and proprietary models/frameworks) in our Digital Products remain the exclusive property of Monika Braglewicz / Coach with Monika.6.2 Single-User Licence: Upon purchase, you are granted a non-exclusive, non-transferable, revocable, worldwide licence to view, download, and store one copy of the Digital Product solely for your own personal, non-commercial use.6.3 Restrictions: You agree that you will not:
- (a) Copy, redistribute, resell, sub-licence, lend, or share the materials with third parties;
- (b) Upload the files to any file-sharing network, public cloud, or AI training repository;
- (c) Adapt, modify, or use the materials, frameworks, or content to provide commercial services, courses, or coaching to others without our explicit prior written consent.
7. Educational and Coaching Disclaimer
7.1 Not Therapy or Medical Advice: Our Digital Products provide self-guided educational, self-reflection, and coaching insights to assist individuals navigating breakups, divorce, and relationship transitions. They do not constitute psychotherapeutic treatment, counselling, clinical diagnosis, psychiatric intervention, or medical advice.7.2 Not Legal Advice: Although our materials may touch upon common practical and emotional themes surrounding divorce and separation, they do not constitute legal advice, mediation services, or financial advice. Always consult a qualified solicitor, family lawyer, or certified financial adviser regarding legal rights, settlements, or child custody matters.7.3 No Client-Coach Relationship: Purchasing a Digital Product does not create a formal 1:1 coach-client relationship between you and Monika Braglewicz. If you require tailored professional guidance, you are invited to apply for 1:1 coaching sessions separately.
8. Limitation of Liability
8.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.8.2 To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for any loss of earnings, business interruption, or emotional distress arising out of your use or inability to use the Digital Products.8.3 Our total aggregate liability to you arising out of or in connection with these Terms or any Digital Product purchased shall be limited to the total amount paid by you for that specific Digital Product.
9. Privacy and Data Protection
We process your personal data in accordance with our [Privacy Policy], the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018.
10. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
